Terms & Conditions

These terms and conditions are valid for all EON Tours tours, and are subject to change. The most current terms and conditions at the time of your departure will apply. By using any part of our website or sharing your personal information with us, you are accepting and consenting to the practices described in our Privacy Policy. Participation in the tour will require that you sign these Terms and Conditions and agree not to sue EON Tours or representatives. On payment of a deposit, you agree to be bound by the Terms and Conditions.

Deposit

To reserve a tour, EON Tours requires a €750 per person deposit for scheduled departures, a non-refundable €1,000 per person deposit for Private tours, and a non-refundable €1,500 per person deposit for all tours.

Final Payment

Once a deposit has been received, and your reservation has been confirmed and accepted by EON Tours, we will send a final invoice. Final payment is required at 90 days prior to departure for scheduled and private tours, and 120 days prior for all tours. For reservations made within the final payment period, final payment is due at time of booking.

Late Payment

If final payment is not received by 15 days past the final payment deadline, a late fee of €150 will apply. At 60 days prior to departure, your reservation is subject to cancellation. If final payment has not been received by 65 days prior to departure, EON Tours reserves the right to charge the credit card that was used for the initial deposit payment. This will be considered a late payment and subject to a €50 late fee per person. At 60 days prior to departure, your reservation is subject to cancellation.

Payment Methods

Payment must be in EURO, and can be made by debit or credit card (Visa, Mastercard, American Express, or Discover), or wire. We do not accept cash. A €50 service fee will be added to each reservation if you choose to refund a payment and recharge a different credit card.

Pricing

Prices on EON Tours's website and invoices are displayed in EURO per person, are based on double occupancy, and include taxes. Each EON Tours itinerary includes a variety of features and elements unique to that specific tour. Guests should consult the individual trip page on EON Tours's website for a list of inclusions and exclusions.

Guests who wish to have their own room will be charged a Single Supplement. This supplement varies depending on the tour and can be found on each individual tour page on our website.

There is no price adjustment offered for arriving late or departing early from a tour, nor for tour participants who do not bike.

A given price quote is valid for 10 days. After 10 days, quotes are subject to repricing. All prices and quotes are subject to verification by EON Tours staff.

Cancellation Policies

The cancellation policies outlined below take into consideration the costs EON Tours incurs long before travelers ever depart. EON Tours strictly adheres to the following cancellation policies. Trip price is defined as everything purchased from EON Tours as part of your tour, including upgrades, pre- and post-tour arrangements, and Single Supplement. Additionally, supplement paid for bike upgrades will be considered non-refundable if cancelled inside 31 days prior.

Scheduled Departure Cancellation Policy

*When canceling outside of 90 days, guests may opt to keep the full deposit as a Travel Credit to use within one calendar year of the original departure date.

Cycle & Sail and Race Tour Cancellation Policy

Note: Private Cycle & Sail tours and Race tours may be subject to different terms and conditions as outlined in the final tour proposal.

Private and Custom Tour Cancellation Policy

Note: Private tours may be subject to different terms and conditions as outlined in the final tour proposal.

Changes for Scheduled Departures Initiated by Guest

Requests to change tour or date of an existing reservation will be accommodated based on availability. If this request is made inside of 90 days prior to departure, a minimum €250 per person late change fee will be applied. The guest is responsible for any additional cancellation fees incurred from hotels, etc. Additionally, the guest must pay any increase in tour price. Only one date change per reservation is permitted.

Changes for Private Tours Initiated by Guest

Requested changes to an existing Private tour reservation will be handled on a case-by-case basis. When EON Tours is able to accommodate changes, a minimum €250 change fee per group will be applied. This fee is subject to increase with the magnitude of changes requested. The guest is responsible for any additional cancellation fees incurred from hotels, etc. Additionally, the guests must pay any increase in tour price caused by the change.

EON Tours Itinerary Changes & Cancellations

EON Tours reserves the right to make date, route, activity, and hotel modifications to any tour. This includes the details of itineraries as they appear on eontours.com. Every effort is made to keep changes to a minimum.

EON Tours retains the right to cancel, modify, or delay any tour at any time for any reason. In the event of a force majeure, which shall include, but not be limited to, an act of God, natural disaster, epidemic, pandemic, government-issued travel restriction or advisory impacting any portion of the tour, or any other reason beyond the control of EON Tours, EON Tours may at any time, cancel the tour or change the date of the tour. In the event of cancellation due to Force Majeure or otherwise, guests will receive a Travel Credit in the amount paid to use towards another EON Tours trip.

EON Tours is not responsible for any personal expenses incurred due to changes in itineraries or tour cancellations, such as prepaid hotel accommodations or airline tickets. We strongly recommend confirming your trip with EON Tours before making any additional travel arrangements.

Travel Services

At the request of guests, EON Tours may recommend the services of other companies including hotels, transportation, restaurants, and other services outside the scope of our operations. While EON Tours takes care to recommend excellent and reliable external travel organizations, we do not guarantee services provided by these companies and are not liable for issues, or cancellations that may arise.

Children on Tour

To participate in a scheduled departure, travelers must be age 18 or older. Please note that minors must be accompanied by an adult. Travelers under the age of 18 are welcome to participate in a Family or Private tour. We are happy to work with you and your family to select the date and destination that will meet your specific needs. Additionally, children who wish to ride an e-bike must be 14 or older.

Travel Documents

Each guest must obtain a passport and any applicable visas for his or her tour prior to departure. If a guest is unable to obtain travel documents or is prohibited from entering the destination, our standard cancellation policy will apply. Passports must be valid for at least six months after the tour ends.

Bike Requests

For their tour, guests are asked to choose a hybrid, road, or e-bike. In order to meet requests for bike selections, guests must submit their preference to EON Tours no later than 30 days prior to departure. Requests submitted inside 30 days prior to departure will be subject to availability and may not be guaranteed. Changes to bike requests that are made inside 21 days prior to departure will be subject to a €75 late change fee.

Arrival and Departure Transfers

On all EON Tours itineraries, you will find recommended times and locations for arrivals and departures. EON Tours provides group transfers to and from the tour from the pick-up and drop-off locations stated on the itinerary. In the event your train, flight, or other travel falls outside the arrival or departure times or locations, you may be responsible for extra costs incurred in arranging a separate transfer.

Traveler Profile

After submitting your deposit, you will receive a Traveler Profile to complete. This profile must be signed and returned to EON Tours within 10 days of receipt in order to finalize your trip. The Traveler Profile enables EON Tours to secure your bicycle, note dietary restrictions, and recognize any special requests you may have.

Traveler Code

By submitting your deposit and completing your Traveler Profile, you agree to the following Traveler Code:

• I have chosen a trip that suits my abilities, level of fitness, and state of health.
• I do not have any physical conditions or disabilities that are a hazard to me or other travelers.
• I have a valid passport and all visas, permits, certificates, and vaccinations required for travel.
• I will read all pre-trip materials about clothing, medical requirements, and culture-specific etiquette.
• I will make sure to communicate any special requests at least 30 days prior to travel.
• I will respect the laws and customs of countries visited.
• I will follow environmental guidelines and regulations while on the trip.
• I will respect the rights and privacy of fellow guests.
• I understand that group travel involves compromise to accommodate diverse desires and abilities of all group members.
• I understand that EON Tours reserves the right to refuse service during a tour to anyone whose health or behavior could impede the welfare or enjoyment of fellow guests.
• I understand a road less traveled means that access to medical facilities and evacuation services may be limited.
• I understand the weather is out of EON Tours's control.
• I will always wear a helmet when riding.
• I will not wear headphones when riding.
• I will consume alcohol responsibly.
• I will be responsible for all and any damages made to a hotel room.
• I will not use my cell phone while riding a bike.

If you do not consent to these regulations, you risk dismissal from the tour and returning home at your expense with no refund for the missed tour portion. EON Tours reserves the right to decline or cancel a reservation should the individual's health or behavior impede the welfare or enjoyment of fellow guests.

Release of Liability

EON Tours is not liable for bodily injury or property damage as a result of (but not limited to): physical exertion for which a guest is not prepared; forces of nature; collisions with bicycles, pedestrians, or automobiles; road conditions; travel by plane, train, auto, boat, or other conveyance; consumption of alcoholic beverages; civil unrest; terrorism; breakdown of equipment; high altitude; lack of or limited access to medical attention in remote locations or the adequacy of medical attention once provided.

Guests who fail to provide a signed Release of Liability prior to departure will not be permitted to join the trip and standard cancellation policy will apply.

Limitations of Liability

EON Tours is not liable for expenses including meals, transportation, or hotel costs that are not specified as included in the trip cost but may be required to get to or from a trip start or end. EON Tours reserves the right to make route and hotel modifications as necessary to improve the quality of a trip or to accommodate the comfort and wellbeing of guests.

Baggage

EON Tours is not responsible for loss of passports, tickets, or other documents, or loss of or damage to luggage, personal property, valuables, or other passenger belongings. Guests may not take as baggage on the tour animals, firearms, prohibited or controlled substances, inflammable or hazardous items. Given the nature of our trips, you will not always have your luggage with you. Therefore, we urge you to pack carefully and consider leaving valuables at home.

While EON Tours makes every effort to ensure the accuracy of our publications, we cannot be held responsible for typographical or printing errors, including prices.

EON Tours recognizes that some guests may have severe food allergies. We make every effort to ensure that our suppliers are notified and prepared, but cannot guarantee that all requests will be accommodated.

Additionally, guests grant EON Tours permission to take photographs or film recordings of trips for promotional and commercial use, without remuneration now or in the future. The guest agrees to assign all right, title, and interest they may have in or to any media in which their name or likeness might be used to EON Tours. Guests agree that EON Tours may use any testimonials regarding services rendered for promotional and/or commercial purposes without any remuneration now or in the future. EON Tours photography within this website is copyrighted by EON Tours and may not be reproduced without permission.